Stafff picks up when your team can't — mid-service, on a packed Saturday, or after you've closed. It books tables against your real capacity, answers from the info you approve, and passes anything it shouldn't answer to your team.
Hi, you've reached Tony's Pizza. I'm the restaurant's virtual assistant — how can I help?
Have you got a table for four around eight tonight?
Eight's full, I'm afraid — I can do 7:45 or 8:30. Would either work?
8:30's fine. It's under Maya.
So that's a table for four at 8:30 tonight, under Maya — shall I book it?
Yes please.
Booked. You'll get a confirmation text now. See you at 8:30, Maya.
of diners booked by phone, across 400 UK restaurants.
Online booking hasn’t replaced the phone. It still rings in the middle of service, when everyone’s hands are full — and a caller who can’t get through usually rings the next place on the list.
How AI phone answering works for a restaurant: we set it up with you, you divert the calls you can’t take, and Stafff handles them the way your best front-of-house would.
One call with the Stafff team: opening hours, closed dates, covers per slot, largest group to book automatically, and the answers you approve — parking, dogs, high chairs, private hire.
Set your phone to divert to Stafff when the line is busy or rings out — or send every call on Full Service. No porting, no new number for guests.
Bookings land on Tonight in your Stafff portal (or your Google Sheet). Every call is summarised with a transcript. Anything it shouldn't answer — allergies, complaints, big parties — goes to Needs reply.
A good front-of-house knows when to handle a call and when to fetch the manager. Stafff works the same way.
Checks covers per slot, sitting length, opening hours and closed dates before offering a time. Double bookings are blocked at the database, not by hope.
“So that’s a table for four at 8:30 tonight — shall I book it?” Nothing is booked, changed or cancelled without the caller’s clear yes.
Finds bookings by the number the guest is calling from, so nobody can move someone else’s table.
Hours, address, parking, menu and prices, and the answers you write. If it isn’t approved, it doesn’t say it.
Allergy and dietary-safety questions go straight to your team with the caller’s name and number. A person who knows the kitchen answers.
An unknown question becomes a message for your team — not a confident guess.
It introduces itself as the restaurant’s virtual assistant and says so if asked.
Groups above your limit are handed to your team, who can agree deposits or set menus.
Most independents run on a paper diary or a spreadsheet. Stafff is built for that — no booking platform needed.
No booking system? Tonight’s bookings, covers and calls in one screen your team can check between tables. Change or cancel in two taps.
Keep your spreadsheet diary. Stafff writes every booking into a Bookings tab and reads the rows your team types in — walk-ins and phone notes count as taken.
How the sheet works →Divert on busy or no answer — or every call. Guests keep dialling the number on your menu and Google profile.
Direct booking-system connections come after the pilot. Tell us which one you use — it decides the order.
Voicemail loses the booking. A human answering service takes a message. Stafff books the table. Read the full comparison →
Two plans, monthly, cancel any time. Prices exclude VAT. Setup is done with you by the Stafff team.
Answers when your team can’t pick up.
£149/month + VAT
300 call minutes included · then 20p/min
Best for: Busy services where the phone rings out mid-rush.
Answers every call — including after hours.
£299/month + VAT
1,000 call minutes included · then 20p/min
Best for: Restaurants that want the phone off the floor entirely.
We’re taking a small number of UK independent restaurants into the founding pilot this autumn. We set Stafff up with you, you keep your number, and you can cancel any time.